1. Return Policy

• Customers have a 14-day right of return from receipt of their order to return the products purchased.
• To be eligible for a return, the item must be unused, in its original condition and in its original packaging.
• Consumable products must be returned new, unopened and in their original packaging.
• Return costs are the responsibility of the customer.

2. Return Procedure

• Before returning a product, the customer must contact TOUCH POD at contact@yourous.fr to obtain a return authorization.
• The customer will need to provide the order number, description of the items to be returned and the reason for the return.
• Once the return authorization is granted, the customer must send the products to the address specified by TOUCH POD .

3. Refunds

• After receiving and inspecting the returned items, TOUCH POD will send an email to notify the customer of the approval or rejection of their refund.
• If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment, within a certain amount of days.

4. Non-Refundable Items

• Certain types of items are not refundable, such as consumable products that have been opened or used.
• TOUCH POD reserves the right to refuse the return of any item that does not meet the return conditions.

5. Exchanges

• Exchanges are only offered for defective or damaged items.
• If a customer wishes to exchange a defective or damaged item, they should contact contact@yourous.fr.

6. Reimbursement Deadlines

• If a refund is due, [Store Name] will endeavour to process it within 14 business days of receipt of the returned item.